Frequently Asked Questions
Do you work with trade?
We work with a variety of trade clients on both Commercial and Residential projects, from Architects and Interior Designers to Developers and Specifiers. To register, please fill out our trade application here.
Do you offer payment plans?
We have Atome & Grab options on most products. Simply add your order to cart then proceed to the checkout to select your preferred payment option. Made to order items purchased through our website are paid in full at the time of placing the order, unless they meet Atome & Grab price limits.
Alternatively, you may order with us directly. We require a 50% deposit for furniture & lighting products. The remaining payable prior to delivery. To enquire directly, please email hello@eastwoodliving.com.
How can I track my order?
A tracking link will be auto-generated and sent to you when your order is ready for dispatch.
If your furniture & lighting order is in production or being imported, please contact our us at hello@eastwoodliving.com for updates on the progress of your order. When your order is ready, we will be in touch to arrange freight delivery.
I would like to edit my order, can I do this?
Please contact us within one business day of placing your order if you would like to make changes. After this time we may not be able to make changes or there may be fees incurred, however please do not hesitate to contact us at hello@eastwoodliving.com and we will do our best to accommodate your request.
I would like to cancel or return my order, can I do this?
All products can't be returned but may be available for a credit or exchange on a case to case basis. Made to order or imported furniture & lighting products are made to your unique requirements and cannot be cancelled after one business day from placing the order. Please choose carefully as we do not refund for change of mind. Please see our returns page for more information.
Can Eastwood furniture be customised?
Most of our furniture designs come in a variety of sizes and modular options, allowing for multiple configurations suitable for most spaces. If you find our options do not suit your space requirements, we may be able to make custom adjustments to suit your needs.
How long will it take for my furniture to be made?
Lead times are listed on the product pages and can vary during the year. We will be in touch if the lead time is different from what is indicated online at the time of placing the order. These lead times are subject to change through December/January.
Do your products require assembly?
Our furniture pieces are delivered as whole and complete items with no assembly required unless stated otherwise. Assembly instructions will be supplied with the order upon delivery. We can offer assembly assistance for areas in Klang Valley, please get in touch with us if you require this.
My furniture has arrived damaged, what do I do here?
Please contact us as soon this occurs on +6 017 360 8325 or hello@eastwoodliving.com and we will work through a solution as quickly as we are able. We ask for understanding in these circumstances, as some damages can require rework or remakes. If you are able to note the products as damaged with the carrier when accepting the delivery, this is very much appreciated.