How do I buy a product?
You can purchase it on our website here, alternatively order invoice can be issued by WhatsApp only.
What payment methods are available?
We currently accept the following payment methods: Visa, Mastercard, Discover, American Express and PayPal. We trade in MYR (RM).
Are my card details secure?
At Eastwood we understand that your online security is of paramount importance. We are committed to providing a secure online shopping environment that goes above and beyond industry security standards and guidelines through our payments service provider.
For more information, please see our privacy and security policy.
Why was my payment declined?
If your credit or debit card payment is declined, please double-check that you have entered the correct card details and that your card has not expired.
Please also check that the billing address entered matches the address the card is registered to.
Alternatively, please try checking out with a different payment card or iPay88 or PayPal.
For more information regarding a failed payment, we recommend that you contact your card issuer directly as, for your own personal privacy, only your bank can tell you why your card was declined.
When will my order ship?
Orders with in-stock inventory will be fulfilled within 5-7 business days (excluding holidays). Large in-stock furniture items will ship in 2-4 weeks. Any back ordered items display the estimated date of restock on your order confirmation which are subject to change. Estimated back order dates do not reflect shipping and processing time; please allow an additional 2-4 weeks for your item to ship. Made to order items are made based on the lead times displayed on each product page which does not include shipment time. Please allow 1 week for shipping. For all types of orders, you will receive tracking information via email as soon as it's shipped. Kindly contact us if you would like to confirm the lead time of any products.
How do I check the status of my order?
We recommend creating a Customer Account or contact us on WhatsApp so you can check on the status of your order.
When will my payment processed?
All payments are processed and collected at the time of order placement, regardless of lead time or back order dates.
Will I receive updates on item lead times?
We update our website with estimated shipping time frames as often as possible. Please note that all lead times are approximate and are subject to change. Should this occur, you will be notified of changes to the item(s) in your order. Lead times are strictly quoted as production time only and do not include transit time. Please allow an additional 1 week for delivery. If multiple items are ordered together, the full order may ship once all items are completed or will be ship separately.
What if an item is backordered?
If an item is backordered, the estimated date of restock will display per item under the 'add to cart' button on each product page. These dates are estimates and are subject to change. Estimated backorder dates do not reflect shipping and processing time.
How do I make a return?
For all furniture items that are made to order or in-stock unless stated otherwise, we do not offer full cash refund.
Can I cancel my order?
There is a limited window of 24 hours where we may be able to cancel your order prior to order being processed. If you would like to cancel your order, please contact our Eastwood Living Support team right away.
For made-to-order items, you may cancel up to 48 hours after placing your order. After this, we will deduct a 30% cancellation fee from your refund amount.
Can I add items in my order?
We are unable to take further payment for additional items after your order has been placed. If there is an additional item you wish to purchase, you will need to place another order.
Can I change my order details?
Please ensure that your address and contact details are entered correctly when checking out. If you do spot a mistake once your order has been placed, please contact our Eastwood Living Support team right away and they will do their best to assist you.
We aim to dispatch your order quickly, which means under the event the address is incorrect, we do not hold responsibility in failed recovery of the order.
I have not received an order confirmation email, what can I do?
After placing your order, we will send you an order confirmation email - this may take up to an hour to arrive.
If you have not received your order confirmation email, please check your Junk email folder, or please contact the Eastwood Living Support team for further assistance.
You can also view your Order History under the 'My Account' section in your profile.
Am I able to customise my made-to-order item?
Our furniture is available to order in a range of colours, finishes and sizes to help you create a tailored scheme. We are unable to offer any further customisation on the fabrics or the dimensions outside of what is listed on the product page. We do not provide refund and return for all customise order as items are specially made to your requested specifications.
What is a made-to-order item?
Our made-to-order service offers our most popular products in a variety of colours and fabrics.
Please note, items are custom made with our suppliers and are not stocked at our warehouses. The production times of our made-to-order range will vary by product and fabric - the lead times will be displayed on the individual product pages and at checkout.
How can I check if my made-to-order item will fit in my property?
Our made-to-order items cannot be cancelled after 24 hours of placing your order and are not returnable. Therefore, we recommend that you measure your space and consider access to your property ahead of ordering to ensure that we are able to deliver your item. In the event the items does not fit during delivery, there will be additional charges incurred.
You can also contact ourEastwood Living Support team if you have any questions.
How will my made-to-order item be delivered?
We are only able to provide delivery and installation within Klang Valley.
For order outside of Klang Valley, your made-to-order item will be delivered by one of our selected shipping partners.
Please note, assembly will not be included - your order will arrive boxed and will not be subject to the removal of packaging on easy to install items.
Your order will be dispatched within the timeframe stated on the product page. Should there be any significant changes to your expected dispatch date, we will be in touch.
You will receive a dispatch confirmation email once your order is on its way. We currently do not provide tracking information for larger items, but our shipping partners will be in touch to schedule your delivery.
How do I know what is in stock?
Ready stock items have a label indicating that it is ready stock. Feel free to reach out to us if you're unsure.